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Middle Sackville, Nova Scotia

Phone: 902-442-9492

Web: Home

Call Us Today! 1-844-304-5465|info@1linktec.net
Business Services 2016-10-27T19:43:40+00:00
Whether your business consists of one or many you need the peace of mind in knowing your technology is working for you not against you. Knowing your data and communications are safe and that your information is available to you when you need it most lets you focus on what you do best – your business.

Managed Services – For On Premise and Hybrid Networks

Scheduled maintenance of server equipment ensures reliability and continued high quality service. Optimizing hard drive performance, clearing logs & temp files, O/S and application patch updates, scheduled reboots and other listed maintenance items based on your environment requirements. Your server is the heart of your network and it must be maintained on an ongoing basis to ensure uptime.

    • We include 24 hours per calendar year of routine maintenance with our managed server package.
      • Hardware and Performance monitoring minimizes downtime and keeps your servers operating at peak performance
        • Our managed Anti Virus solutions helps to keep your data safe and secure.
Your end user’s devices must be secure and operate at peak efficiency to ensure you are achieving the productivity you expect, while maintaining confidence and confidentiality. We have a wide range of monitoring solutions for your devices weather they are on premise or off site.

 

          • Application Support, Workstation

A set of commonly used workstation software packages is fully supported by our staff.
The standard user desktop design and configuration enables efficiency in the services provided by our technicians and tools, and reduces costs significantly through standardization of the computing environment. It also assists in quicker problem-solving when issues occur, and it enables the
use of hot-swap computers in the event of a hardware failure. Standard installations are maintained for Windows and Macintosh operating systems. They include the operating system (O/S), standard application packages, drivers for supported hardware and antivirus software.

            • Desktop Maintenance (hardware and O/S)

We conduct scheduled maintenance of desktops and laptops ensures reliability and stability for users. Optimizing hard drive performance, clearing logs & temp files, O/S patch updates, physical inspections, and other checklisted maintenance items.

              • Desktop Performance Monitoring (Hardware and Applications)

Monitoring of the ongoing health, performance and errors in the operating system software (such as Windows) as well as device hardware components of desktops and laptops. In addition, other applications can be monitored for specific conditions through log file analysis and monitoring of
associated processes.

                • Mobile Device Support

Support is available for the installation of handheld devices such as Blackberries, iPad, Iphone and windows mobile devices. Advice is available from assistance with purchases, through to resolution of problems using these devices. We also have solutions for BYOD(Bring Your Own)devices which is the latest in business computing ideologies.

                  • Microsoft Windows O/S and third Patching

Patches automatically updated on a regular basis to the customer’s servers and desktops. MS Baseline Analyzer and MS WSUS Server used

                    • On-Site, Desktop & Laptop Support

When required, our technicians will travel on-site to perform hardware maintenance, proactive problem diagnosis and repairs. Priority can be placed on severe issues according to our client Service Level Agreement.

                      • Multi Distro Linux management

Implementation and support of many linux desktop operating systems.Necessary updates and maintenance are also performed to ensure the customer has the most functional and stable environment.

your business data is the lifeblood of your company and the amount you are collecting and storing is growing all the time. Imagine the impact if you lost a days data, a weeks data, a years data, due to inadequate or infrequent back-up processes. What would happen, could you recover?

A managed backup service from OneLink ensures that all files are automatically backed up as frequently as every 15 minutes if needed. And it will likely cost less than your monthly phone bill. So, how much is your data worth?

                        • Reducing the cost of DATA assurance
                          • What would be the cost to your business if you lost your critical data?
Your core network hardware is the backbone of your technology infrastructure. We monitor, update and maintain all of your network level hardware ensuring your system is always available and operational.

 

                            • Router Configuration, Monitoring and management
                              • Imaging device monitoring and configuration
                                • Network switch monitoring and configuration

 

 

                                  • DNS provisioning and setup

We register and administrate domain names for our customers, as well we work with your internet provider to obtaining dedicated public IP addresses.We monitor all aspects of your internet presence and ensure connectivity to all web services.

                                    • Hosted Application Servers (managed)

We host customer applications servers in a state-of-the-art datacenter, including management and support for the application (such as email) and O/S, as well as internet connectivity and usage.

                                      • Server Hosting & Colocation
                                        • Website hosting

We host customer websites and e-commerce sites on cutting-edge web servers. We can also offer reporting metrics on page hits, downloaded content, and other factors.

Keeping your business protected requires more than just off the shelf software. Our Managed Anti-virus solution delivers enterprise class protection, and is maintained 24/7 by our Network Operations Center, keeping your business secure while saving you money

 

                                          • Provides proactive and comprehensive security, monitoring and management
                                            • Centralizes the deployment and updating of software to ensure coverage and consistency
                                            • Automates management processes to avoid errors and reduce costs
                                            • Leverages expert IT skills

Support Services

We provide around-the-clock support of the customer’s servers and core network devices and services. Specifics of the scope of support will be referred to in your customer service level agreement.

                                                                                                                  • Vendor Relations Management – We’ll do the tec talk on your behalf.
                                                                                                                  • 24/7 device monitoring and automation
                                                                                                                  • Customer Service Portal – including Ticketing, Billing, Inventory and Reporting
Helpdesk – Provides front-line support services to end-users. It is accessible by phone or email. The Helpdesk provides a responsive service for logging, tracking and resolution of issues encountered by our clients users. The IT Helpdesk is the central communications hub for all IT issues, and ensures clients are well informed of the progress of their problems. It also ensures the timely resolution of issues through a well defined
escalation process.

Using our advanced client management interface our staff can remotely access your system and resolve many issues quickly saving you downtime and increasing productivity.

This hands-on support enables our clients to get the best out of their computing resources and includes assistance with support, maintenance, planning and minor training issues.

Cloud Solutions

We have a new plan to provide cutting edge technology to small and medium business in Eastern Canada. Our goal is to provide our clients with what they need in a budget they can realize, making the most of what cloud computing has to offer..

 

Microsoft Office 365 provides cloud-based productivity and the familiar, rich Office experience customers love as a cloud service. When customers move their messaging systems to Office 365 they can take advantage of the most trusted name in office productivity.

With Azure Virtual Machines, you can deploy a full range of OSs and software solutions, including numerous Linux distributions and Community-driven applications. With Oracle and Ubuntu images available in the Azure gallery along with a large set of community images in VMDepot, the options are nearly limitless. This includes Oracle, MySQL, Redis, MongoDB, Apache, RabbitMQ, Django, Drupal, Joomla!, LAMP, WordPress, and many more.
Manage your costs with easy scaling and per-minute billing

For fast computational workloads, quick development and testing, or frequent stopping and starting, when deploying Virtual Machines in Azure, you will pay down to the minute. This includes the billing for Windows, Linux, Oracle, SQL Server, and even BizTalk. You can even have the platform AutoScale based upon a schedule or CPU usage of your instances. Our infrastructure and software billing model meets your needs, not ours!

Amazon Web Services offers a broad set of global compute, storage, database, analytics, application, and deployment services that help organizations move faster, lower IT costs, and scale applications. These services are trusted by the largest enterprises and the hottest start-ups to power a wide variety of workloads including: web and mobile applications, data processing and warehousing, storage, archive, and many others..

              • Application Streaming
              • Managed Desktops in the cloud

Exchange Online provides advanced security and reliability to help protect your information.

Maintain the latest defenses against malware and spam with a service that handles hundreds of millions of messages around the world every day and is updated to address new malware and spam threats quickly.

Data Loss Prevention (DLP) capabilities prevent users from mistakenly sending sensitive information to unauthorized people, while informing them of internal compliance policies.

Safeguard your data by hosting it in geographically distributed data centers, with continuous data backup, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock.

Deliver reliability, availability, and performance with a guaranteed 99.9% uptime, financially-backed service level agreement.

We love the opportunity to discuss technology with our clients and have the expertise and experience to help you build the ultimate cloud solution for your business. Many businesses are choosing to use cloud technologies for specific aspects of their computing needs and we know just the right solutions and providers to help facilitate your hybrid environment.